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military it is crucial that orders are clearly understood. When a Staff Sargent
gives a message to a Private, he will have him or her repeat the message. It’s
not because the Private is ignorant that the message must be repeated but it’s
to make sure the instructions are understood. If the private can’t repeat the
message verbatim then the Staff Sargent will repeat the orders again.
when we were in boot camp, the company commander would have us on the parade
ground marching. For approximately 2 weeks after we arrived, when the company
commander would say, “Right turn, march,” some of the recruits would turn left.
This caused a mess because those who did not follow the instructions would
march into those who did. The company commander would always yell, “your other
right, your other right!”
Some of the recruits did not understand the message but after the first 2 weeks, every recruit understood the message and could follow the instructions.
a conversation with one of your children, it may work for you to have them
repeat what you said; however, in a discussion with other people, it’s not very
practical. You wouldn’t tell one of your best clients, “Repeat exactly what I
said and until you get it correct or we are not leaving.” Your client would
tell, “You are leaving and leave now!”
practice to have for ensuring that your message is understood is to ask some key
questions. Below are examples of key questions to ask. You may not use all of
these every single time.
1. What questions do you have for me?
2. What impressed you the most?
3. How will this benefit you or your
other person answers the question(s), then you can recap what you have said.
You don’t have to repeat every single detail but the crux of the message needs
to be spoken again.
once told me that in a good message, tell the congregation what you are going
to tell them, tell them what you just told them and then tell them again. In my
calculation, that’s telling them the message 3 times.
What is the
best way that you have found for making sure your message is understood?
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Author of the Networking Guru